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Discover the latest from Metro Juan.
ORDERING PROCESS
FROM CART TO YOUR DOOR.
01. ADD TO CART
Choose your items and add them to your cart.
02. CHECKOUT
Complete your order and provide your shipping details.
03. PAY WITHIN 24 HRS
Complete your payment within 24 hours using your preferred payment method. Cash on Delivery is not available.
04. UPLOAD PROOF OF PAYMENT
Upload your payment receipt through the Proof of Payment page for verification.
05. PAYMENT VERIFIED
We'll verify your payment and update your order once confirmed.
06. ORDER SHIPPED
Your order will be packed and shipped. Tracking details will be provided once scheduled.
PAYMENT NOTE
All orders must be paid before processing. Cash on Delivery is not available.
Shipping & Exchanges
PAYMENT POLICY
All orders must be fully paid before they are prepared for shipment. Cash on Delivery is not available.
SHIPPING
J&T EXPRESS
Metro Manila
Estimated delivery: 1 to 2 working days
Provincial
Estimated delivery: 2 to 5 working days
Shipping fee starts at ₱80 and may vary depending on parcel size and destination.
SAME DAY DELIVERY
Same day delivery via Lalamove is available for selected Metro Manila locations, subject to rider availability.
Delivery fee is calculated based on your location and is shouldered by the customer.
EXCHANGES & RETURNS
EXCHANGES
We accept exchanges subject to item availability and our exchange guidelines.
Items must be returned in their original condition, unworn, unwashed, and with all tags intact.
Additional shipping or delivery fees related to the exchange are shouldered by the customer unless the item received is incorrect or has a confirmed quality issue.
RETURNS
We do not accept returns or refunds for change of mind, incorrect size selection, or preference.
For incorrect, damaged, or defective items, please contact us so we can assist with a replacement or appropriate resolution.
For more information, please visit our FAQ or contact Metro Juan.