FAQs

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. We’ve gathered everything you need to make your shopping experience smooth and hassle-free. If you don’t see what you’re looking for, feel free to reach out to our customer support team - we’re happy to help!

 No. Guest checkout is available.

GCash, Maya, SeaBank, BPI, Metrobank, and COD.

Yes. LBC, J&T. Same-day Metro Manila via Lalamove.

J&T

  • Metro Manila: 1–3 days
  • Luzon: 1–5 days
  • Visayas & Mindanao: 3–7 days
  • Islands: 5–6 days

LBC

  • NCR - 1 day
  • Luzon - 1-2 days
  • Visayas - 2-5 days
  • Mindanao - 3-6 days
  • Puerto Princesa - 2-3 days
  • Batanes - 3-5 days
  • Coron - 3-4 days
  • Luzon Island (Marinduque, Masbate, Mindoro, Catanduanes) - 2-4 days

Only defective items within 7 days.

Loose stitching, faulty zippers/buttons, wrong cut, uneven creases, open seams, or faded prints.

Fill out our Exchange Form and upload clear photos of the defect.

You’ll receive a coupon code equal to the item’s value. Use it at checkout to reorder the same item (if available) or another item from our website.

No. Approved returns are replaced through a coupon code

Customers cover the shipping fee of the new order.

Exchanges are only for defective items. Please check the size guide before ordering.

Slight variations may occur due to lighting and screens.