Full Name *

Email *

Mobile#

Order#

Date Received:

Item Details

Item Name / Product Code: *

Size & Color Ordered: *

Quantity: *

Reason for Exchange (check one)

Loose or unfinished stitching
Faulty zipper or button
Wrong measurements (cutting/pattern issue)
Uneven fabric creases or puckering
Open seams
Faded or misprinted logo/branding

Proof of Defect *

(Please attach/upload clear photos of the defect)

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Once your request is approved: You will receive a unique coupon code equal to the value of the defective item. Use the coupon code at checkout to order the same item or any other item available on our website. Customers will shoulder the shipping fee of the new order.

Thanks for filling out the form!

Your exchange request has been received. Our team will process it shortly and send you an update via email with the next steps.

Thanks for filling out the form!

Your exchange request has been received. Our team will process it shortly and send you an update via email with the next steps.

Metro Juan Exchange Form

Item Details

Shipping policy